Shipping and returns

1. Shipping | Shipping zones and rates

Shipping zones and rates

We ship to the Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla, as well as to several European countries. The rates and minimum orders for free shipping are as follows:

Spain and Portugal

Europe (Zones by country)

Order processing and dispatch

• Orders are prepared once payment is confirmed.
• Standard preparation time is 1 to 7 working days.
• For custom-made or made-to-order items, you will be informed of the specific lead time before purchase.

Delivery times

• Peninsular Spain and Portugal: 1-4 working days.
• Balearic Islands, Canary Islands, Ceuta, and Melilla: 2-6 working days.
• Europe: 3-10 working days depending on the destination.
• The maximum legal delivery period for any order is 30 working days.

During special campaigns (Christmas, sales...) delivery times may be slightly extended due to high demand.

Customs charges and external delays

Orders shipped outside the European Union may be subject to customs duties and taxes, which are the customer's responsibility.
MQUAR BARCELONA is not responsible for delays caused by customs, holidays, strikes, or causes external to the company.

2. Exchanges and Returns

We comply with Royal Legislative Decree 1/2007 for the protection of consumers and users.
The customer has the right to withdraw from their purchase within 14 calendar days of receiving the order, without the need to provide any justification.

Conditions for returns or exchanges

• The garment must be unworn, with tags, in its original packaging, clean, and in perfect condition.
• Returns will not be accepted for garments that have been used, washed, or damaged due to improper use.
• For hygiene reasons, items such as underwear or personalized garments cannot be returned unless they arrive defective.

Defect notification

• If the product arrives damaged, incomplete, or incorrect, the customer must notify us in writing within a maximum of 48 hours of receipt, attaching photos and order details.

3. Return Procedure

1. Request your return via info@mquarbarcelona.com indicating:
   • Order number
   • Reason for return
   • Photos (in case of defects)

1. You will receive instructions and the address to send the product back.
2. Return costs are borne by the customer, except in the case of an error or defect on the part of MQUAR BARCELONA.
3. The customer must send the package with a tracking code to ensure its receipt.

4. Refunds

• The refund will be processed within a maximum of 14 calendar days from the receipt and verification of the product.
• If the return is due to an error or defect, the original shipping cost will also be refunded.

5. Customer Responsibilities

• Provide a correct and complete delivery address.
• Notify us of defects or errors within a maximum of 48 hours of receipt.
• Follow the return procedure to ensure a quick refund.

6. Contact